Privacy Policy

1. Who We Are

MultiLLM ("we", "us", or "our") operates the platform at multillm.net — a unified AI chat interface for interacting with multiple language model providers. This policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

• Account data: Your email address and authentication details when you sign up (via Google or email).
• Usage data: Prompts you send, models you use, and basic interaction logs to help us improve the service and enforce usage limits.
• Payment data: We do not store your payment details. All billing is handled by Polar (polar.sh), who processes payments as the Merchant of Record.
• Technical data: IP address, browser type, and device information collected automatically when you use the service.

3. How We Use Your Data

• To operate and improve the MultiLLM platform
• To authenticate your account and enforce usage limits
• To process your subscription and send billing-related emails
• To respond to support requests
• To detect and prevent abuse or unauthorized access

We do not sell your personal data to third parties.

4. Third-Party AI Providers

When you send a message, your prompt is forwarded to the AI provider you selected (e.g., OpenAI, Anthropic, Google). Each provider has their own privacy policy governing how they handle your data. We recommend reviewing their policies if you share sensitive information.

5. Data Retention

We retain your account data for as long as your account is active. Conversation logs may be retained for a limited period to support usage enforcement and debugging. You can request deletion of your data at any time.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request a portable copy of your data

To exercise any of these rights, email us at support@multillm.net

7. Cookies

We use essential cookies to keep you signed in and maintain your session. We do not use advertising or tracking cookies.

8. Security

We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure. If you suspect unauthorized access to your account, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes via email or an in-app notice. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact

Questions or requests about your privacy? Email us at support@multillm.net